App will not load

If TumelLife will not open or seems stuck, these steps clear up the great majority of cases.

Check your connection

The first time you open TumelLife it needs a connection to load. After that it can open offline, but if it is the first run or an update, connect and try again.

Close and reopen

Fully close the app or browser tab and open it again. This restarts it cleanly and resolves most temporary hiccups.

Refresh cached data

If it still will not load, the stored copy on your device may be stale. Refreshing the cached data usually fixes a stuck screen. See Refreshing cached data.

Update your browser

An out of date browser or operating system can cause loading problems. Updating often helps.

Try another browser

If one browser is having trouble, open TumelLife in another to see if it loads there. See Browser compatibility.

Common questions

It is stuck on the opening screen. Close it fully, reopen, and if needed refresh the cached data.

It was fine yesterday. Try reopening and refreshing. A brief connection issue can cause a one-off.