I cannot sign in
Review note (not for publish). Steps in this article describe the planned flow and must be checked against the final app before launch.
If you cannot sign in, it is usually the email address or password. Here is how to fix it.
Things to check
- Make sure you are using the same email address you registered with.
- Check that your password is typed correctly, including capital letters.
- If you are not sure of your password, reset it.
Step by step
- Try resetting your password.
- Open the reset link from your email and set a new password.
- Sign in with the new password.
What to expect
Once you set a new password, you should be able to sign in. If you still cannot, contact support.
Common mistakes
- Using a different email than the one you signed up with.
- Not checking spam for the reset email.
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If something here does not match what you see in the app, or you cannot find an answer, we are glad to help.
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