Password reset email not received
If you asked to reset your password but the email has not arrived, it is usually in the spam folder. Here is what to do.
Things to try
- Check your spam or junk folder. Reset emails often land there.
- Search your inbox for TumelLife.
- Make sure you entered the same email address that is on your account.
- Wait a few minutes and check again, as email can be slightly delayed.
What to expect
The email contains a link to set a new password. Once you find it and open the link, you can choose a new password and sign in.
Helpful tips
Tip. If you find the email in spam, mark it as not spam so future messages from TumelLife reach your inbox.
Common mistakes
- Entering an email that is not the one on your account.
- Giving up before checking the spam folder, which is where it usually is.
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