Installation problems

Most installation issues come down to the browser or the device. Here is a quick checklist to get TumelLife onto your home screen.

Use the right browser

On iPhone and iPad, install from Safari. On Android and computers, use Chrome. Some browsers do not offer the install option. See Browser compatibility.

Open the app directly

Open the TumelLife app in your main browser rather than inside another app's built-in browser. Links opened inside a messaging or social app sometimes hide the install option.

Follow the device steps

Each device installs a little differently. The step by step guide is in Install TumelLife.

Update and retry

If your browser or operating system is out of date, update it and try installing again.

Reinstalling

If an earlier install is misbehaving, remove it from your home screen and add it again for a clean copy. Your data is safe, since it lives in your account.

Common questions

Do I need to install to use TumelLife? No, it also works in the browser. Installing just makes it quicker to open.

The install option is missing. Confirm the browser, and that you opened the app directly rather than inside another app.