Troubleshooting sync

If something you added is not showing up on another device, or a shared change has not appeared, these steps usually sort it out.

Check your connection

Syncing needs a connection. If you are offline or on very patchy signal, changes wait until you are back online. Look for the offline strip at the top of the screen. Once you have a stable connection, give it a moment to catch up.

Make sure you are in the right workspace

If something seems missing, check which workspace you are in. The item may be in a different workspace. Use the switcher at the top to move between them. See Switching workspaces.

Reopen the app

Closing and reopening TumelLife often nudges a slow sync along, as it reconnects and refreshes.

Refresh cached data

If a device still looks out of date, refreshing the app's cached data can help. See Refreshing cached data.

Check the other person is synced

In a shared workspace, a change only appears once the person who made it has been back online. If you are waiting on someone else's update, they may still be offline.

Common questions

How long should syncing take? Usually just moments on a good connection. Longer delays normally point to a connection issue.

Nothing is syncing at all. What now? Confirm you are signed in and online, reopen the app, and if it continues, see Workspace not syncing.